Support network

Our complaints procedure

At Buckingham Leasing, we’re committed to providing exceptional service to our clients. However, we understand that there may be occasions where you may not be entirely satisfied.

Swift response

Your complaint is promptly referred to our manager or senior staff, ensuring acknowledgment in writing with details of the Financial Ombudsman Service.
Thorough investigation

We conduct a thorough investigation, seeking clarification and keeping you informed throughout the process.
Final response

Our final response, provided within eight weeks, clearly outlines our decision and any offered compensation, with details of the Financial Ombudsman Service included.
Additional support

If dissatisfaction arises regarding the product provider, we determine the complaint's nature and proceed with our investigation, consulting with you at every step.
Eligible complaints

We treat all complainants equally, with additional legal rights acknowledged for eligible complainants related to regulated activities.
Closing procedure

Once a final response is provided, you retain the right to refer the matter to the Financial Ombudsman Service. Complaints resolved within three business days receive a 'Summary Resolution Communication', acknowledging the resolution and outlining further steps available if dissatisfied.

Complaints Manager Contact Details

Name: Lesley Bridges
Telephone: 077027 07900
Address:  Waterfield House, Wellmore, Maids Moreton, Bucks, MK18 1QQ
E-mail:  enquiries.bll@btinternet.com

Ombudsman Contact

We pledge full cooperation with the Financial Ombudsman Service in resolving complaints, ensuring prompt payment of any fees levied.
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel:  0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)
Email:  complaint.info@financial-ombudsman.org.uk
Website:  www.financial-ombudsman.org.uk