Terms and Conditions
Using the Buckingham Leasing Ltd website
You agree to use the Buckingham Leasing Ltd website only for lawful purposes. You must also use it in a way that doesn’t infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.
We update the Buckingham Leasing Ltd website all the time. We can change or remove content at any time without notice.
Linking to the Buckingham Leasing Ltd website
We welcome and encourage other websites to link to the Buckingham Leasing Ltd website.
Using Buckingham Leasing Ltd content
Most content on Buckingham Leasing Ltd is subject to Crown copyright protection
If any content isn’t subject to Crown copyright protection, we’ll usually credit the author or copyright holder.
We make most of the content on the Buckingham Leasing Ltd website available through feeds for other websites and applications to use. The websites and applications that use our feeds aren’t our products, and they might use versions of our content that have been edited and stored for later use (‘cached’).
We don’t give any guarantees, conditions or warranties about the accuracy or completeness of any content used by these products. We’re not liable for any loss or damage that may come from your use of these products.
The most up to date version of our content will always be on the Buckingham Leasing Ltd website.
While we make every effort to keep the Buckingham Leasing Ltd website up to date, we don’t provide any guarantees, conditions or warranties that the information will be:
free from bugs or viruses
We’re not liable for any loss or damage that may come from using the Buckingham Leasing Ltd website. This includes:
any direct, indirect or consequential losses
any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
the use of the Buckingham Leasing Ltd website and any websites that are linked to or from it
the inability to use the Buckingham Leasing Ltd websiteand any websites that are linked to or from it
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.
This includes (but isn’t limited to) the loss of your:
income or revenue
salary, benefits or other payments
profits or contracts
goodwill or reputation
intangible property, including loss, corruption or damage to data or any computer system
wasted management or office time
We may still be liable for:
death or personal injury arising from our negligence
any other liability which cannot be excluded or limited under applicable law
Requests to remove content
You can ask for content to be removed from the Buckingham Leasing Ltd website. We’ll only do this in certain cases, e.g. if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory.
Contact us to ask for content to be removed. You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it.
We remove content at our discretion in discussion with the department or agency responsible for it. You can still request information under the Freedom of Information Act and the Data Protection Act.
Information about you and your visits to the Buckingham Leasing Ltd website
We make every effort to check and test the Buckingham Leasing Ltd website for viruses at every stage of production. You must make sure that the way you use the Buckingham Leasing Ltd website doesn’t expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.
We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use the Buckingham Leasing Ltd website
Viruses, hacking and other offences
When using the Buckingham Leasing Ltd website, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.
You must not try to gain unauthorised access to server on which the Buckingham Leasing Ltd website is stored or any server, computer or database connected to it.
You must not attack the Buckingham Leasing Ltd website in any way. This includes denial-of-service attacks.
We’ll report any attacks or attempts to gain unauthorised access to the Buckingham Leasing Ltd website to the relevant law enforcement authorities and share information about you with them.
Complaints Manager contact details
Name: Lesley Bridges
Telephone: 077027 07900
Address: Waterfield House, Wellmore, Maids Moreton, Bucks, MK18 1QQ
Any complaint verbal or written will be referred to our complaints manager at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable. We will also
Acknowledge the complaint in writing promptly
Give details in our acknowledgement letter of the Financial Ombudsman Service
Make contact to seek clarification on any points where necessary
Fully investigate the complaint
Keep you informed of our progress
Discuss with you our findings and proposed response
You will receive contact from us advising on progress if we cannot respond immediately. We will let you have our final response as soon as possible and not later than eight weeks.
Adviser or Provider
Clients often express dissatisfaction to their adviser about the product provider. We will need to establish whether or not your complaint relates to the advice given, the adviser service or the service or performance of the product provider. If unclear, this must not delay investigation and we will proceed with our own investigation. The complaints manager will review this matter and take the complaint to the provider if appropriate in consultation with you.
The complaints manager will establish the nature and scope of your complaint having due regards to the Financial Conduct Authority’s direction:
Deal with complaints promptly and fairly
Give complainants clear replies and, where appropriate, fair redress
It is the firm’s policy to treat all complainants the same, however, eligible complainants are legally defined and have additional rights in law that we must acknowledge and adhere to.
The Financial Conduct Authority complaints rules apply to complaints:
Made by, or on behalf of an eligible complainant;
Relating to regulated activity;
Involving an allegation that the complainant has suffered, or may suffer, financial loss, material distress or material inconvenience;
This will set out clearly the firm’s decision and the reasons for it. If any compensation is offered a clear method of calculation will be shown.
We must include details of the Financial Ombudsman Service in the final response if dealing with an eligible complainant and a regulated activity, we will:
Explain that the complainant must refer the matter to the ombudsman within six months of the date of this letter or the right to use this service is lost
Indicate whether or not we consent to waive the relevant time limits.
Complaints Settled within 3 business days
Complaints that can be settled to your satisfaction within 3 business days can be recorded and communicated differently.
Where we consider a complaint to be resolved to your satisfaction under this section, we will promptly send you a ‘Summary Resolution Communication’, being a written communication from us which:
refers to the fact that you have made a complaint and informs you that we now consider the complaint to have been resolved to your satisfaction;
We will tell you that if you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint back to us for further consideration or alternatively refer the complaint to the Financial Ombudsman Service;
Indicates whether or not the we consent to waive the relevant time limits, (where we have discretion in such matters)
Provide the website address of the Financial Ombudsman Service; and
Refer to the availability of further information on the website of the Financial Ombudsman Service.
In addition to sending you a Summary Resolution Communication, we may also use other methods to communicate the information where:
We consider that doing so may better meet your needs; or
We have already been using another method to communicate about the complaint.
Closing a complaint
We will consider a complaint closed when we have made our final response to you. This does not prevent you from exercising any rights you may have to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by the Ombudsman. The firm undertakes to pay promptly any fees levied by the Ombudsman.
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)